Victoria Road Surgery

50 Victoria Road, Worthing, West Sussex, BN11 1XE | Tel: 01903 230656 | It's Thursday 9:49 AMOpen

Durrington Health Centre, Durrington Lane, Worthing, West Sussex, BN13 2RX | Tel: 01903 230656 | It's Thursday 9:49 AMOpen

NHS

Did Not Attend (DNA) Policy

Patients that do not keep appointments and do not cancel them cost the NHS millions of pounds, they also waste the doctors time and deprive another patient of an appointment.

We all accept that people can forget appointments. However patients who DNA twice in fairly close proximity will receive a letter informing them that if they continue to DNA without contacting the Practice, then they may be removed from the Practice list. Should this occur, a discussion will take place with the patient’s usual GP. The decision whether to remove the patient will be taken on a case by case basis. If the decision results in removal:-

  • The CCG will be informed of the request to remove the patient from our list.
  • A letter will be sent informing the patient that he/she is being removed from our list and detailing the reason.

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Patient Participation Group

Friends & Family Test

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Opening Times

  • Monday
    8.00am - 6.00pm
  • Tuesday
    8.00am - 6.00pm
  • Wednesday
    8.00am - 6.00pm
  • Thursday
    8.00am - 6.00pm
  • Friday
    8.00am - 6.00pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED