Appointments

Who do I see?

Routine appointments

We run all our surgeries by an appointment only system. If you feel you need or would like an appointment please submit your online request from here.

or speak to our reception team who will take some information from you. The information you provide will be triaged by a Clinician. Once triaged a Clinician or a Care Co-Ordinator will contact you. If your request if for an URGENT matter this will of course be passed to the Clinician who is triaging that day.

We endeavour to offer the doctor of your choice but if they are not available we will offer another doctor or appropriate clinician

Our core hours are Monday to Friday 8am to 6pm.

Appointments can be made by telephoning the Surgery, calling at reception or online (please note that online appointments can only be booked in singular slots). Please remember that each appointment is for one patient only and for ten minutes. If you feel you need longer than this, please ask at reception for a double appointment. It would be helpful if you would be punctual and could cancel any appointments you no longer require. Please note children under 14 should be accompanied by an adult.

Chaperones

The Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking an appointment so that arrangements can be made and your appointment is not delayed in anyway. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Interpreters/Translators

For anyone needing interpreting or translation support, please speak to a member of reception who will be able to book this for you. We can provide telephone or face to face interpreting services for a wide range of different languages for all non-English speaking patients. We can also arrange interpreting services such as text relay for deaf or hard of hearing patients.

Most of these services can be booked for the same day, or booked in advance if needed. If you have any questions please speak to a member of the team.

Cancelling your appointment

If you cannot attend your given appointment please call 01903 230656 for 50 Victoria Road and for Durrington Health Centre to cancel or reschedule. On average 60 people a month fail to turn up for their appointments without informing us.

These slots could be put to good use and offered to another patient, allowing the doctors and nurses to reduce any backlog of patients and reduce waiting times. Please think of others when you can no longer attend or no longer need a scheduled appointment.

If you have received an appointment reminder via Text Message you can, reply using the word CANCEL and this will cancel your appointment for you.

Consult with a Doctor online

Start here

Home Visits

If possible patients should come to the Surgery to see their GP or Health Professional. This is because for every home visit a GP or nurse makes they could see several patients in the Surgery, so if you are mobile please come into the Surgery to be seen.

In cases of severe illness, infirmity, or emergencies the GP or nurse will visit the patient at home. If you have transport problems consider contacting the WRVS Good Neighbours Scheme 01903 851558.

If you are too ill to attend surgery please call the surgery before 10.00am if possible, as rounds have to be planned. Please give our staff some idea of your symptoms so we can judge the urgency of the call. Each doctor visits their own patients, but on occasion it may be necessary for one of the other doctors to visit you. The doctor may phone before visiting to assess the urgency of the visit.

To arrange a home visit please call the Practice on 01903 230656